Help & Support

Contact us

Email hello@dramalingo.ai with problems, suggestions, content corrections or privacy requests.

Tell us which device you use (iPhone, Android phone or the web app) and the app version (under Me → Settings → About), and add a screenshot if you can. It helps us find the cause faster.

Email

hello@dramalingo.ai

Operator

EASTCYBER LTD

How do I delete my account?

In the app, go to Me → Settings → Delete account and confirm. In the web app on a computer, Settings is in the menu on the left.

Your words, review history, poster shelf, AI lesson records and other learning data are deleted together and cannot be recovered. Anonymous accounts can be deleted the same way.

If you can no longer open the app, email hello@dramalingo.ai from the email address you sign in with, and we will delete the account for you once we have confirmed it is yours.

How do I get my progress back on a new phone or after reinstalling?

Progress belongs to your account. Sign in on the new device the same way you did before (email code or Google; Sign in with Apple is available only in the iPhone app) and your progress comes back.

• If you never signed in, your progress lives only on the anonymous account on that device, and is lost when you switch devices or reinstall. Before you switch, sign in on the old device (from the Account section of Me → Settings) to save your progress to an account.
• If you have been learning without signing in and then sign in to an account you already have, the progress from both is merged into that account.
• No sign-in code? Check your spam folder, then wait a moment and request a new code.

How do I change the interface language?

In the app or the web app, go to Me → Settings → Language and choose 简体中文 or English. Until you choose one, the app follows the language of your device or browser.

On this site, switch language with 中文 / EN at the top right of the page.

A video will not play. What can I do?

Try these in order:

• Check your connection, or switch between Wi-Fi and mobile data and try again.
• Close the app and open it again. In the web app, reload the page or try another browser.
• Update the app to the latest version.

If it still will not play, email hello@dramalingo.ai with the name of the drama and any message you saw, ideally with a screenshot.

How do I report a problem or make a suggestion?

Email hello@dramalingo.ai. We want to hear about content errors (a wrong meaning, example or translation), features that do not work, and features you would like.

If it is about a particular drama or word, include its name so we can find it quickly.